Please choose one of the following options:


Although our Customer Service Representatives (Mon – Fri 8 am – 5 pm) will be happy to assist you via telephone or email, below you may find some helpful information to assist with your questions. Feel free to contact us by telephone at 1-888-463-3488 or by email at
a. We need a signature on the form allowing us to bill your insurance.

b. We need your insurance information.

c. Your healthcare insurance doesn’t cover the medical reason for which you were transported.

d. Your insurance applied the charges to your deductible.

e. You owe the balance due to your insurance co-pay rules.
a. Your membership/subscription permits the ambulance service to bill your insurance. We need your insurance information and/or your signature allowing us to bill.

b. Your membership/subscription may not cover non-emergency or non-ambulance transportation.

c. Your membership/subscription may hold you responsible for part of your deductible and/or co-pay.
a. Your insurance applied some or all of the charges to your policy-required deductible or co-payment.

b. If you have some form of Blue Cross/Blue Shield, the check may have been sent to you and not to the ambulance service. You are responsible to pay the ambulance service and provide them with a copy of the Explanation of Benefits that accompanied the check that you received. Failure to do so could result in your membership/subscription being voided and you being responsible for the total charges, not just what the insurance covered.

c. The billing office may be seeking secondary insurance information.
Although you may have been instructed to send the invoice that you received to your insurance/auto insurance/worker’s compensation insurance, they will likely need the medical documentation from the ambulance service to process the claim. You should contact the ambulance billing office to provide your insurance ID and Claim # to afford them the ability to provide the necessary documents to your insurer.
a. The invoice may be “informational” to inform you that the insurance was billed and the status of the account.
a. The service of an emergency response was received, and you are responsible for the cost of that service.
a. Medicare only pays for medically necessary ambulance transportation, regardless of 911 dispatch or physician order. Medical necessity is met when the patients’ condition, at the time of transport, is such that transportation by any other means is contraindicated. Non-medically necessary services are the financial responsibility of the patient.

b. Ambulance transportation is a Medicare Part B service. If you only have Medicare Part A, then you are responsible for the cost of the Part B service.